Last Updated: September 2026
At StyleNeo, we aim to provide a smooth, reliable and convenient shopping experience for customers across India.
1. Shipping Across India
StyleNeo currently offers delivery across India.
Delivery availability may vary for certain remote or restricted locations depending on courier service availability.
2. Order Processing
Orders are processed after successful order confirmation and payment.
For products where Cash on Delivery (COD) is available, the required advance payment must be completed before the order is confirmed and processed.
Orders may take additional time to process during weekends, public holidays, promotional periods or periods of high order volume.
3. Delivery Time
Our usual delivery time is approximately 4–7 business days after the order has been processed and dispatched.
The actual delivery date may vary depending on:
- Customer’s delivery location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Remote locations
- Other logistical or operational circumstances
Therefore, the estimated delivery date is indicative and may vary depending on the location.
4. Shipping & Delivery Charges
Shipping and delivery charges may vary depending on the customer’s location and applicable courier charges.
The applicable shipping or delivery charge, if any, will be displayed during the ordering or checkout process.
5. Cash on Delivery (COD)
COD is available only on selected products and locations.
Where COD is available:
- A minimum advance payment of ₹100 is required to confirm the order.
- The remaining amount will be payable at the time of delivery.
- COD availability may vary depending on the product and delivery location.
For products where COD is not available, full payment must be made online using the available payment options.
6. Order Tracking
After your order is dispatched, tracking details may be provided through the available communication channels.
Customers can use the tracking information to check the shipment status.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances beyond our control, including:
- Weather conditions
- Courier or logistics delays
- Public holidays
- Remote delivery locations
- Incorrect or incomplete address information
- Unforeseen operational circumstances
Such delays do not necessarily indicate a problem with the order.
8. Incorrect Address or Contact Details
Customers are responsible for providing a complete and accurate delivery address and valid contact information while placing an order.
StyleNeo will not be responsible for delays or failed delivery attempts resulting from incorrect or incomplete information provided by the customer.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, torn or different from the product ordered, please contact StyleNeo as soon as possible.
Unboxing Video Required
For any claim involving a damaged, defective or incorrect product, a clear and complete unboxing video is required.
The video should show:
- The package before opening.
- The complete opening of the package.
- The product received.
- Any visible damage, defect or difference.
The StyleNeo team will review the unboxing video and the claim.
A return, replacement or other resolution will be processed only after the claim has been reviewed and approved by our team.
Without a suitable unboxing video, we may not be able to verify the condition of the product at the time of delivery, and the claim may not be accepted.
10. Customer-Initiated Returns
If a customer requests a return due to personal preference or reasons unrelated to a damaged, defective or incorrect product, the return request will be subject to StyleNeo’s applicable return conditions and review.
In such cases, the customer will be responsible for the applicable return shipping and return-related charges.
These charges may be deducted from the eligible refund amount or collected from the customer, as applicable.
11. Product Condition for Returns
For an approved return, the product should generally be returned in its original condition.
The product should be:
- Unused and unworn
- Unwashed
- Free from customer-caused damage
- Returned with original tags, packaging and accessories, where applicable
Products that do not meet the applicable return conditions may not be accepted.
12. Return Review
All return requests are subject to review by the StyleNeo team.
Customers may be required to provide photographs, videos, order details or other information necessary to review the request.
Return approval will depend on the circumstances of the request and the condition of the product.
13. Refund
For an approved return, the applicable refund will be processed according to the final outcome of the return review and the applicable payment method.
Where the customer is responsible for return shipping or other return-related charges, such charges may be deducted from the eligible refund amount.
14. Unboxing Video Recommendation
We strongly recommend that customers record a complete video while opening every package.
This helps protect both the customer and StyleNeo in case of a dispute involving a damaged, defective or incorrect product.
15. Contact Us
For shipping, delivery or return-related assistance, please contact us:
WhatsApp: +91 9693477273
Website: https://styleneo.in
StyleNeo
Fashion for Everyone ✨