Refund & Cancellation Policy
Last Updated: September 2026
At StyleNeo, we want our customers to have a satisfactory shopping experience. This policy explains our cancellation, return and refund process.
1. Order Cancellation
Customers may request cancellation of an order before the order enters the production/customization or shipping process.
Once a personalized product has entered production or has been shipped, cancellation may not be possible.
To request cancellation, contact:
Please include your Order ID.
2. Personalized Products
Many StyleNeo products are customized according to customer-selected designs, text, names, images or other details.
Because personalized products are prepared specifically for the customer, returns or cancellations due to change of mind, incorrect customization details provided by the customer, or personal preference may not be accepted once production has started.
Therefore, please carefully check your customization details before placing the order.
3. Damaged or Defective Product
If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as possible after delivery.
We may ask you to provide:
- Order ID
- Photographs/videos of the product
- Photographs of the packaging
- Details of the issue
After verification, we may offer an appropriate resolution, which may include replacement, refund or another suitable solution.
4. Wrong Product
If you receive a product that is different from the product ordered, contact us with your Order ID and supporting photographs.
After verification, we will review the issue and provide an appropriate resolution.
5. Refund Processing
If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
6. Refund for Cancelled Orders
If an eligible order is successfully cancelled before processing/production, the applicable amount may be refunded after cancellation is confirmed.
7. Non-Refundable Situations
A refund or return may not be available in situations including:
- Change of mind after personalized production has started
- Incorrect name, text, image or customization details provided by the customer
- Customer-provided design/content that was approved for production
- Normal variation in colour or appearance caused by different screens/devices
- Damage caused by improper use after delivery
- Failure to provide a correct delivery address
This does not limit any rights available to consumers under applicable law.
8. Shipping and Delivery Issues
If an order is returned to us because of an incorrect address or other issue attributable to the customer, additional shipping or re-delivery charges may apply where applicable.
9. How to Request a Refund or Cancellation
Send an email to:
Please mention:
Order ID:
Customer Name:
Registered Mobile/Email:
Reason for Request:
Photographs/Videos (if applicable):
10. Contact
For refund, return or cancellation-related queries:
StyleNeo
Email: contact@styleneo.in
Website: https://styleneo.in